Sky - My Sky App
Improving mobile app stability and reducing call centre dependency through feature development and advanced monitoring for a major broadcaster.
Capabilities
Technologies
The Challenge
Sky faced fierce competition from streaming giants like Netflix, Prime, and Disney+, and needed to enhance mobile interactions. After transitioning to React Native, the team encountered numerous bugs and stability issues post-launch, forcing prioritisation of stability over feature development.
Our Approach
We focused on three key areas: user-centric feature development, analytics-driven improvements, and stability enhancement.
Feature Development
- Security dashboard for WiFi control and suspicious activity notifications
- Billing explanation features addressing top call centre queries, informed by data analytics
Stability Improvements
- Implemented crash reporting and monitoring dashboards using Grafana
- Improved release management enabling safer, more frequent deployments
Results
- Significantly reduced call centre interactions and associated costs
- Increased user engagement and session length
- Improved release management with safer, more frequent deployments