To best support their needs and allow us to hit the ground running, we put forward a full-stack engineer, experienced in the mobile app space with React Native and SDKs as well as iOS and Android expertise. Our consultant drew from the wider Doza team’s knowledge too, when needed.

Initially, we worked to prioritise the tasks that needed doing, with a focus on adding value quickly. The first two months, we worked solely on operational needs, for example:

• Updating libraries (collections of reusable code) and React Native and SDK versions. The version upgrades were a big piece of work but crucial to ensure the app benefitted from performance, security and feature improvements
• To better identify and troubleshoot issues, we implemented a third-party library to track issues that customers reported; this allowed us to quickly learn what was causing an issue and fix it reducing troubleshooting time (and resources).

As we’ve now dealt with the critical issues, our role is now more flexible between operations and development:

• When new tech has been required, we’ve supported the client in understanding the details and provided alternative products to support their cost modelling.
• We’ve supported the development and roll-out of new app features to improve the user experience, such as a loyalty widget, in-store offers, cooling control upgrades, biometric authentication and app inbox messages.